Support
Pinote — Support
Need help with Pinote?
- Email: pinote@okm.studio
- Bug report or feature request: GitHub Issues
- Response time: 48 hours typical
Common questions
Why is my note not syncing to my iPad / Apple Watch?
- Confirm both devices are signed into the same iCloud account
- Confirm iCloud Drive is on for Pinote (iOS Settings → [your name] → iCloud)
- Wait up to 30 seconds for the Live Activity push to arrive
How do I delete all my data? Open Pinote → Settings → “Delete All My Data”. This wipes notes from your device and your iCloud Private Database.
How do I disable ads? Pinote shows ads in Library and Settings only — never on your Lock Screen, Live Activity, Dynamic Island, widgets, or watchOS. A Pro tier (with ads removed) ships in a future update; Founding Users get it free for life.
Why does the Live Activity sometimes disappear after a long idle time? iOS Live Activities have system-imposed time limits (typically 8 hours of inactivity). Pinote re-pins automatically when you next open the app. If your Live Activity is stuck, force-quit and reopen Pinote.
Can I import notes from another app? Not in v1. Pinote is intentionally minimal — it stores plain text + checklists. You can paste manually.